IT Support for Schools & Education Providers
Delivering reliable, secure, and fully managed IT support for schools across the UK. We align your technology with DfE standards, ensure robust safeguarding through active filtering, and keep your classrooms and administration running without interruption.
Balancing budget constraints with strict Ofsted requirements
Schools today face an unprecedented technological balancing act. Headteachers and Bursars must deliver engaging, reliable digital learning experiences for students while navigating shrinking budgets and increasingly strict statutory frameworks.
Generic IT providers fail to understand the nuances of the education sector. Compliance with Keeping Children Safe in Education (KCSIE) and the DfE's filtering and monitoring standards is not optional—it is a critical safeguarding responsibility that requires specialized ICT knowledge.
We provide bespoke IT support services for schools that eliminate classroom downtime, secure sensitive pupil data (GDPR), and provide strategic roadmaps to ensure your technology budget is invested, not just spent.
Safeguarding & KCSIE Compliance
Deployment of advanced web filtering, granular monitoring tools, and strict endpoint security to protect pupils from harmful content online.
Dedicated Onsite Support
Reliable onsite IT support for schools, delivering regular scheduled visits from a familiar, fully DBS-checked engineer who knows your staff.
MIS & EdTech Integration
Seamless management and integration of core Management Information Systems (MIS) like Arbor, Bromcom, and SIMS to streamline administration.
ICT Support for all types of educational providers
Every learning environment has distinct technical requirements. We tailor our ICT support for schools based on the specific operational, budgetary, and safeguarding needs of your institution.
IT Support for Primary Schools
Primary schools need technology that "just works." We manage iPads, interactive whiteboards (Clevertouch/Promethean), and provide rapid remote ICT support so teachers spend time teaching, not troubleshooting.
IT Support for Secondary Schools
Managing high-density 1:1 device programs and complex subject-specific software (e.g., Adobe Creative Cloud for Design, AutoCAD for Tech). We provide robust network infrastructure capable of handling thousands of concurrent users.
IT Support for Independent Schools
Independent schools expect premium service delivery. We provide white-glove, fully managed IT support, ensuring world-class classroom technology, secure parent portals, and immaculate campus-wide Wi-Fi networks.
Multi-Academy Trusts (MATs)
Standardizing IT across a MAT is a complex logistical challenge. We act as strategic partners for MAT executives, helping to consolidate disjointed legacy networks, unify licensing (Microsoft 365/Google Workspace), and centralize cybersecurity policies across all member schools to drive economies of scale.
Comprehensive IT Support Services for Schools
A modern school relies on a vast ecosystem of hardware and cloud services. We provide an end-to-end managed service, acting as your school's dedicated IT department.
Remote IT Support
Unlimited helpdesk access for your staff. Fast, remote intervention to fix login issues, software glitches, and printing errors instantly.
Scheduled Onsite Engineers
Regular onsite IT support for schools. A dedicated, DBS-checked engineer to maintain physical hardware, AV equipment, and build relationships with your team.
Safeguarding & Filtering
Implementation of Smoothwall, Senso, or Securly to meet statutory Prevent Duty and DfE filtering/monitoring guidelines.
Cloud for Education
Seamless migrations and ongoing administration for Microsoft 365 for Education and Google Workspace for Education fundamentals.
Network & Wi-Fi
High-density wireless access points and structured campus cabling designed to support 1:1 device schemes without network bottlenecks.
Device Management (MDM)
Centralized control of iPads, Chromebooks, and Windows laptops via Intune or Google Admin, ensuring devices are secure and app-ready.
MIS Administration
Technical support and data extraction assistance for your core Management Information System (Arbor, SIMS, Bromcom, or ScholarPack).
Strategic Roadmapping
Working with Headteachers and Bursars to plan 3-5 year technology budgets, hardware refresh cycles, and digital learning strategies.
"Since moving our IT support to NetMonkeys, the difference in classroom uptime has been staggering. Their engineers don't just fix issues; they proactively monitor our network and understand exactly what is required for our KCSIE compliance. Having a reliable, DBS-checked engineer we can trust onsite has transformed how our staff use technology."
Hardware we provide and support for schools
Procuring school hardware shouldn't just be about finding the cheapest unit—it must be about lifecycle value, durability, and integration. We manage the entire hardware ecosystem from purchasing and DfE-compliant imaging to installation and eventual secure disposal.
Interactive Flat Panels
We supply, install, and support modern interactive whiteboards from leading manufacturers like Clevertouch, Promethean, and SMART, replacing failing projectors with brilliant 4K collaborative displays.
1:1 Pupil & Staff Devices
End-to-end provision of pupil devices including managed iPads, ruggedized Google Chromebooks, and Microsoft Surface laptops for teaching staff, all pre-enrolled into your MDM before they hit the classroom.
Core Infrastructure
We architect and install high-density Meraki, Aruba, or Ubiquiti Wi-Fi networks, alongside replacing legacy on-premise servers and deploying secure, physical firewall appliances to protect your network edge.
Enterprise-grade Wi-Fi for schools & MATs
Legacy school Wi-Fi networks were often built for a handful of staff laptops, not for hundreds of students simultaneously logging onto 1:1 iPads or Chromebooks. Network bottlenecks, buffering videos, and complete dead zones cause severe daily lesson disruption.
We architect and deploy high-density, enterprise-grade wireless networks utilizing industry-leading hardware from Cisco Meraki, Aruba, and Ubiquiti. Before laying a single cable, our engineers conduct comprehensive predictive heat-mapping to guarantee wall-to-wall coverage across complex campus layouts—from thick Victorian stone buildings to sprawling modern sports halls.
Our educational networks are centrally managed via the cloud, allowing our remote engineers to instantly monitor traffic, prioritize core educational applications, and safely throttle non-essential bandwidth.
High-Density Capacity
Engineered specifically to handle 30+ simultaneous device connections in every single classroom without experiencing latency, buffering, or dropped connections.
VLAN Segregation
Strict network separation isolating staff infrastructure, student 1:1 devices, and campus guests to ensure absolute safeguarding and GDPR data security.
Seamless Roaming
Intelligent access point handover ensures teachers can walk from the science block to the humanities department without dropping their connection or casting software.
Software we support schools with
Beyond the physical hardware, we ensure the software your teachers and administrators rely on functions seamlessly. We manage licensing, configure SSO (Single Sign-On), and troubleshoot issues across the entire educational software stack.
MIS Platforms
Extensive support and integration management for modern Management Information Systems including Arbor, Bromcom, ScholarPack, and legacy SIMS.
Safeguarding Tools
Active monitoring software configuration for platforms like Senso, Smoothwall Monitor, and Impero to flag safeguarding concerns instantly.
Classroom Management
Deploying tools like NetSupport School or Google Classroom to give teachers absolute control over pupil screens and digital behavior during lessons.
Curriculum Software
Centralized deployment and patch management for heavy subject-specific suites such as Adobe Creative Cloud, AutoCAD, and specialized SEN software.
Microsoft 365 for Schools
Transitioning to Microsoft 365 for Education fundamentally changes how your school collaborates, communicates, and stores data. As verified Microsoft Solutions Partners, we architect environments that maximize the free or heavily discounted A1, A3, and A5 educational licenses.
We fully configure Microsoft Teams for Education, allowing teachers to distribute assignments, run virtual classrooms, and collaborate across departments. Concurrently, we utilize Microsoft Intune for Education to silently deploy apps, lock down settings, and manage every Windows or iOS device across your school from a single cloud dashboard.
Document management with SharePoint & cloud storage
Relying on ageing physical servers sitting in a dusty comms room is a massive risk to your school's critical data. We migrate your shared drives into highly structured, secure Microsoft SharePoint environments.
By moving to cloud storage, Senior Leadership Teams (SLT), teachers, and admin staff can access critical files from anywhere, securely, without the need for slow VPNs. We build granular, permission-based architecture—ensuring sensitive safeguarding documents, staff HR files, and Governor board papers are strictly ring-fenced to authorized personnel only, guaranteeing GDPR and KCSIE compliance.
Power BI and reporting support for schools & MATs
Schools generate vast amounts of data daily, but extracting meaningful insights from complex MIS platforms is often a slow, manual process involving endless Excel spreadsheets. We solve this by integrating Microsoft Power BI directly into your data ecosystem.
We build automated, live-updating dashboards tailored for Headteachers, MAT Executives, and Governors. Whether you need to visualize whole-trust attendance trends, track pupil premium attainment metrics, or consolidate multi-site financial reports, our Power BI solutions turn your raw educational data into instant, actionable intelligence.
Key Dashboard Metrics
- Real-time Trust-wide attendance & persistent absence
- Pupil Premium vs Non-Pupil Premium attainment gaps
- Behavioral incident logging & exclusions heatmaps
- Consolidated MAT budget reporting & forecasting
of UK schools experienced at least one cybersecurity incident last year. Traditional antivirus is no longer enough to stop modern, zero-day malware.
Defending schools against cyber threats
Schools hold incredibly sensitive data—from pupil medical records and safeguarding logs to staff payroll information. Because of this, educational institutions are increasingly targeted by ransomware attacks that can force sudden school closures.
To combat this, we implement military-grade cybersecurity protocols that align directly with the National Cyber Security Centre (NCSC) advice for schools. This includes deploying Managed Endpoint Detection and Response (EDR) to neutralize viruses, enforcing Multi-Factor Authentication (MFA) for staff accessing systems from home, and maintaining immutable, air-gapped backups.
Dedicated IT support for schools in London & the Home Counties
While we provide extensive remote helpdesk assistance and cloud management for schools across the UK, physical geography matters when classroom hardware fails. We maintain a robust network of localized field engineers to guarantee rapid onsite response times for schools across London and the South East.
Kent & Sussex
Delivering rapid, SLA-backed IT support for schools in Kent. Our engineers frequently visit campuses providing dedicated IT support for schools in Maidstone, Sevenoaks, Tonbridge, and cross-border into Tunbridge Wells.
London
We provide specialized IT support for schools in London, managing complex infrastructures in high-density areas. This includes bespoke, white-glove IT support for schools in Wimbledon and surrounding inner-city boroughs.
Surrey & Berkshire
Supporting local authority, academy, and independent institutions with dedicated IT support for schools Surrey and IT support for schools Berkshire, ensuring world-class classroom technology.
Flexible ICT Support tailored to your budget
Fully Managed IT
We become your complete outsourced IT department. For a fixed monthly fee, you receive unlimited remote support, scheduled onsite engineer visits, proactive 24/7 monitoring, and strategic technology guidance.
Co-Managed IT
Designed for schools or MATs with an existing internal Network Manager. We provide 3rd-line escalation support, cybersecurity (SOC) monitoring, and holiday/sickness cover to support your in-house team.
Project & Ad-Hoc
Perfect for specific upgrades over the summer holidays. We handle Wi-Fi overhauls, server migrations, interactive whiteboard installations, and Google/Microsoft 365 migrations without a long-term retainer.
Switching your school's IT provider without the headache
Many schools tolerate poor IT support because they fear the disruption of changing providers. We specialize in seamless transitions, typically executing major cutovers during half-terms or the summer holidays to ensure zero impact on teaching staff.
Comprehensive Audit
We conduct a deep-dive audit of your servers, network switches, software licensing, and safeguarding protocols to document exactly how your school operates.
Incumbent Handover
We manage the professional technical handover directly with your outgoing provider, securing global admin passwords and domain controls.
Holiday Deployment
During a designated school holiday, we deploy our monitoring agents, restructure messy networks, and configure necessary security policies.
INSET Day Introduction
Your new dedicated onsite engineer is introduced to your staff during INSET training, explaining exactly how to log tickets and request help.
Educational IT Resources & Guides
Explore our latest articles and expert advice on transforming technology within schools, MATs, and educational institutions.
10 Reasons to Outsource School IT Support
Discover the strategic, financial, and safeguarding benefits of moving away from purely in-house IT management.
Read Article →Microsoft 365 in Schools: Leader's Guide
Everything your school leadership team needs to know about licensing, deployment, and classroom collaboration.
Read Article →Transforming Education with Power BI
Learn how educators and trust leaders are leveraging data analytics to track attendance, attainment, and budgets.
Read Article →Common questions from Headteachers & Bursars
Are your engineers DBS checked?
Yes. Every single engineer who provides remote or onsite IT support for schools undergoes a rigorous, enhanced Disclosure and Barring Service (DBS) check before they are permitted to access your network or step foot on your campus.
Can you integrate with our existing MIS system (Arbor, SIMS, Bromcom)?
Absolutely. We have extensive experience managing, updating, and extracting data from all major UK Management Information Systems. We also assist with smooth data migrations if your school is transitioning from a legacy platform like SIMS to a cloud-based MIS like Arbor.
How do you support 1:1 iPad or Chromebook schemes?
We utilize Mobile Device Management (MDM) platforms such as Microsoft Intune, Google Admin Console, or Jamf. This allows us to remotely push educational apps, enforce strict web filtering, and lock down lost or stolen devices instantly, keeping pupils safe and focused.
Do you only work with schools in London and Kent?
While we have a dense network of physical engineers providing IT support for schools in London, Kent, Surrey, and Berkshire, we provide comprehensive remote IT support, cloud migrations, and cybersecurity monitoring for MATs and independent schools across the entire UK.
