Getting to know Alexandra Mihalko

Tell us a little about yourself and your background.

I grew up in Hungary, then moved to Greece and later the UK, and now I’ve moved back to Hungary. My background originally started in IT, as I graduated from an IT-focused school in Hungary, but I never really had the opportunity to pursue it at the time.

When I moved to the UK, I started from zero again and went into education, working as an Early Years and Pre-School Teacher for several years. I later worked at a children’s clinic in Central London as an Ambassador and Therapist Recruiter, supporting children with learning difficulties, speech delays and other additional needs.

Since then, I’ve also worked as a Virtual Assistant and in customer support within hospitality and surveys, where I learned a lot about working with customers. And now here I am at NetMonkeys, enjoying my first proper month as a Customer Success Associate!

What inspired you to pursue a career in customer success?

Having previously worked with customers in hospitality and customer support, I realised how much I enjoyed helping people and understanding what they actually need. I like getting to know customers both as individuals and as a company, and helping them achieve their goals.

What’s been the most interesting or rewarding experience in your career so far?

When I worked with children, one of the most rewarding moments was supporting a child who was non-verbal and eventually hearing her say words. Seeing that progress after so much care and hard work was something I’ll never forget, and it was something we achieved together as a team.

What attracted you to joining NetMonkeys?

I’d worked with Zoe previously, so when I heard about the opportunity, I was 10000% interested in joining a team where she was working! She’s an absolute powerhouse and so lovely to work with. When she explained what NetMonkeys does and what the team is working towards, I honestly wanted to sign my contract straight away. Being able to work remotely and still travel when needed was another big benefit for me.

What do you enjoy most about working with customers?

I genuinely enjoy getting to know customers and building a relationship with them rather than everything just feeling transactional. I like being someone they can reach out to, understanding what they need and helping make things a little easier for them.

What’s one thing you’re looking forward to achieving in your new role?

I’d love to develop to CSM level, become really hands-on and be someone the team can rely on. We all have one big goal, and I want to do my part in helping the team and our customers get there.

What do you love most about living in Hungary?

I was born and raised here, but I never actually imagined myself living here again! After spending around 15 years abroad, you definitely start to get homesick. The thing I love most is being able to see my family and friends weekly instead of yearly. The 40+ degree summers are a bonus!

There are also so many beautiful places in Hungary that I still haven’t visited, so I’d like to play tourist in my own country and explore more.

How do you enjoy spending your time outside work?

Spending time with my family and friends, walking our dog and planning our next holiday. I always like having a trip to look forward to!

What’s one interesting or unexpected fact about you?

I know BSL (British Sign Language) and ASL (American Sign Language), with ASL actually being the first one I started learning by myself. I originally became interested because I worked with children with hearing loss and hearing difficulties, so I signed myself up for courses as well. It’s been a while since I’ve practised, but I’m sure with a little refresh it would all come back!

If the NetMonkeys team visited Hungary, what’s one food or place you’d insist they try?

One would definitely not be enough!! I’d say lángos and gulyás soup. Lángos is a savoury fried dough traditionally topped with sour cream and cheese, and gulyás is a traditional soup made with beef and vegetables. Both are amazing and a must-try in Hungary!