Neon Hive Studios is a busy, fast-paced creative agency based in Manchester's lively Northern Quarter. Producing heavy rendering workloads, high-definition video assets, and 3D animations, the studio regularly transfers terabytes of data daily. Their previous outsourced IT provider operated on a slow, reactive break-fix model. Frequent network congestion bottlenecks and server crashes during critical render tasks led to missed client deadlines, leaving highly paid designers sitting idle as they waited hours for support tickets to be resolved.
Recognizing that a creative agency requires specialized technical care, NetMonkeys onboarded Neon Hive to our premier managed IT support services in Greater Manchester. Our first task was rebuilding their internal network with enterprise-grade routing and managed switches to support massive local file transfers. We installed 24/7 proactive system monitoring on all high-performance Mac and PC rendering rigs, allowing our local helpdesk to fix bottlenecks before they could disrupt creative operations. Most importantly, we gave their team a direct support line to responsive engineers who understand high-end design workflows.
The transformation took Neon Hive from daily IT headaches to complete operational stability. Rendering infrastructure crashes have been completely resolved, and network file transfers that previously took hours now complete in minutes. With reliable, proactive IT systems running silently in the background, the creative team can focus on client campaigns instead of troubleshooting network systems. To see how our technical expertise can empower your team's daily productivity, contact us today to discuss our support plans.
99.9%
Continuous network uptime achieved
< 15 Mins
Average helpdesk response time
30+ Hours
Saved per month in lost productivity
