AI in 2025: What SMEs need to know: Guest, Cass Vranjkovic

Unlocking AI for SMEs: Insights from NetMonkeys’ AI Podcast

Podcast Interview between Caleb Adoh, Growth Marketing Manager, and Cass Vranjkovic, Lead Technology Specialist at NetMonkeys

You can watch on YouTube

Introduction to AI for Small Businesses (00:00 - 00:26)

Caleb Adoh welcomes Cass Vranjkovic to the NetMonkeys AI podcast series, setting the stage for an insightful conversation on how small businesses (SMEs) can leverage AI. Cass expresses excitement about the discussion and highlights the broader vision of the series—helping businesses understand and adopt AI.

Why a White Paper on AI for SMEs? (00:26 - 01:00)

Caleb asks about the motivation behind the AI white paper authored by Cass. Cass explains that with the overwhelming amount of AI-related content online, the white paper serves as a structured, reliable resource that businesses can refer to. It not only educates SMEs but also highlights emerging AI technologies and startups contributing to the AI space.

AI’s Role in Empowering SMEs (01:00 - 01:56)

Cass shares enthusiasm about AI’s potential to level the playing field for SMEs. Many smaller businesses struggle to compete with larger corporations due to limited resources, workforce, and data. AI can help SMEs automate tasks, reduce costs, and optimize efficiency, allowing them to compete with industry giants. Cass emphasizes the importance of AI adoption in the Midlands, where AI engagement has been relatively low, and how upskilling local businesses can create a stronger, tech-driven economy.

Making AI Accessible to SMEs (01:56 - 03:37)

Caleb shifts the discussion to how AI can be made more accessible for SMEs. Cass highlights curiosity as a key driver—businesses need to explore available AI tools and understand their potential. Speaking to employees about their daily tasks can reveal areas where AI can improve efficiency. Additionally, networking with other businesses and collaborating on AI initiatives can accelerate adoption.

AI-Human Hybrid Services (03:37 - 04:56)

Caleb brings up the concept of AI-human hybrid services, asking Cass to elaborate on how they can benefit SMEs. Cass explains that traditionally, expert services like business consulting were expensive and out of reach for many SMEs. AI-driven platforms now allow businesses to access expert insights at a lower cost, using data-driven decision-making tools. This hybrid model enables SMEs to get the benefits of human expertise, supported by AI for efficiency and affordability.

Exciting AI Innovations in the Market (04:56 - 06:08)

When asked about exciting AI initiatives, Cass highlights developments in personal health AI. Wearable technology, such as smartwatches and rings, is being used to predict and prevent burnout by monitoring sleep patterns, stress levels, and overall well-being. AI is also helping businesses tackle presenteeism—where employees are physically at work but not fully engaged due to burnout. These AI-driven insights can improve both workplace productivity and individual well-being.

Preparing the Workforce for AI (06:08 - 07:48)

Caleb asks about the evolving skill sets required in an AI-driven workplace. Cass stresses that businesses should nurture curiosity and a learning culture among employees. The best AI adopters are often employees who already understand the business inside out. While technical expertise can be hired, it’s crucial to empower existing staff with learning resources, such as internal knowledge-sharing platforms, training sessions, and discussions. Building a collaborative, idea-sharing environment helps businesses adapt to AI effectively.

Ethical AI Adoption (07:48 - 09:20)

Discussing ethical AI considerations, Cass warns against adopting AI just for the sake of it. AI should enhance business operations without replacing human insight. Sustainable employment should be a priority, ensuring that AI complements human work rather than displacing it. Additionally, companies need frameworks for employees to flag potential AI-related issues, fostering a responsible AI deployment culture.

Best AI Starting Point for SMEs (09:20 - 11:15)

For SMEs new to AI, Cass recommends starting small with simple, high-impact tools. Automated meeting notes, for example, reduce administrative burden and allow employees to focus on conversations rather than note-taking. Cass underscores that AI’s most powerful applications often lie in streamlining “unsexy” but essential tasks. Businesses should experiment, hold AI workshops, and encourage employees to explore AI tools to discover what works best for them.

Managing Workforce Transition to AI (11:15 - 12:55)

Caleb asks about managing the transition to an AI-powered workplace. Cass emphasizes maintaining open communication, being transparent about AI adoption, and fostering a culture where employees feel comfortable providing feedback. Businesses should identify employees interested in AI and support their growth. Leaders should also acknowledge when they don’t have all the answers, fostering a collaborative problem-solving approach.

The Future of AI Agents for SMEs (12:55 - 14:58)

Caleb closes the conversation with a question on AI agents and their future role. Cass predicts an initial wave of excitement, followed by a more measured integration of AI into businesses. AI agents will likely take over repetitive, transactional tasks, allowing humans to focus on relationship-building and strategic thinking. In industries like mental health and customer service, AI can provide initial support while leaving complex interactions to humans. SMEs should observe how big companies experiment with AI, learn from their mistakes, and adopt AI strategically.

Final Takeaway:
This episode of the NetMonkeys AI podcast sheds light on AI’s transformative potential for SMEs. From cost-saving automation to AI-driven business consulting and ethical AI adoption, Cass Vranjkovic provides a comprehensive roadmap for businesses looking to integrate AI. The key message? Stay curious, start small, and prioritise human-AI collaboration to maximise the benefits of AI.

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